Welcome to Azolle LLC’s Refund Policy. We hope you are satisfied with your purchase. If you need to return or exchange an item, please carefully read the following policies and procedures.
- Return Policy
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving the item. Returns must meet the following conditions:
The product must be in its original packaging, unused, and all tags and accessories must be intact.
Returned items must be returned in the condition they were in at the time of request, without damage or wear. - Exchange Policy
If the item you received is not the right size or does not meet your expectations, you can choose to exchange it. Please complete the return process first, and then reorder the product you wish to receive. - Return Process
Below is the detailed return process; please follow the steps:
Contact Customer Service: Please contact our customer service team via email at monica@azolle.com or by phone at 857-837-4666, explaining your return request and obtaining a Return Authorization (RMA).
Preparing for Returns: Prepare the item along with all original packaging and labels. Ensure the returned item is in good condition and include your order number and a brief description of your refund request.
Shipping Returns: Return the item to the following address: 17616 VIRGINIA AVE BELLFLOWER, CA 90706
Logistics Tracking: To ensure your return is processed smoothly, we recommend keeping your shipping receipt and tracking number to confirm the package has been returned. - Refund Processing: Once we receive your returned item, our team will inspect the item and process your refund within 5-10 business days. The refund will be returned to you via the original payment method.
Please note: Return shipping costs are usually borne by the customer unless the item is defective or incorrectly delivered.
Refund processing times may vary depending on bank processing times.
Thank you for choosing Azolle LLC. We look forward to providing you with excellent products and services and ensuring a pleasant and successful shopping experience!